Policies

Shipping Policy
Shipping Policy Thank you for choosing OneStepAway for your travel needs. Here's everything you need to know about our shipping process: 1. Processing Time: Orders are typically processed within 2-3 business days after payment confirmation. During peak seasons or promotional periods, processing times may extend. 2. Shipping Rates: Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We offer both domestic and international shipping options. UK Standard Delivery - £3.99 Free delivery on orders over £30 Rest Of World Standard Delivery - £8.99 3. Shipping Methods: We partner with reputable carriers to ensure reliable and timely delivery. Available shipping methods include standard and express options. The estimated delivery times will be provided at checkout. 4. International Shipping: For international orders, additional customs duties and taxes may apply upon arrival in your country. These fees are the responsibility of the customer. 5. Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your package. 6. Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard shipping may take 7-14 business days, while express shipping can expedite delivery. 7. Delayed Shipments: While we strive to meet our estimated delivery times, unforeseen circumstances such as customs processing delays or weather conditions may cause delays. We appreciate your patience in such cases. 8. Lost or Stolen Packages: OneStepAway is not responsible for lost or stolen packages. If you suspect your package is lost or stolen, please contact the carrier and file a claim. 9. Returns Due to Incorrect Address: Customers are responsible for providing accurate shipping information. In the event of an incorrect address, resulting in a returned package, additional shipping fees may apply for reshipment. 10. Shipping Promotions: From time to time, we may offer free or discounted shipping promotions. Terms and conditions for these promotions will be clearly communicated during the promotional period. 11. Contact Us: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support through the Contact page on our website. Note: Our shipping policy is subject to change, and any updates will be reflected on this page. Please check back periodically for the most current information. Thank you for choosing OneStepAway. We appreciate your trust in us for your travel essentials and experiences.
Return Policy
Returns Policy Thank you for shopping with OneStepAway. We want to ensure you have a satisfying experience with our products. Here's our policy on returns: 1. Eligibility for Returns : We accept returns for items that are unused, in their original condition, and with all tags and packaging intact. 2. Return Period: Customers may initiate a return within 30 days of the date of purchase. After this period, we may not be able to process your return. 3. How to Initiate a Return: To initiate a return, please contact our customer support through the Contact page on our website. Provide your order number, details of the item you wish to return, and the reason for the return. 4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service for returns. 5. Refund Process: Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be processed to your original method of payment within 5-7 business days. The timing of the actual refund may vary based on your bank or credit card provider. 6. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will provide instructions on how to return the item, and a replacement or refund will be issued upon inspection. 7. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per the instructions above and place a new order for the desired item. 8. Non-Returnable Items: Some items are non-returnable such as handmade and customised goods and all our digital products are non-refundable. Please review all product details carefully before making your purchase. Digital Products - Due to the nature of digital products, all sales are final. We do not offer returns or refunds. Handmade Products - Due to the unique nature of handmade products, we accept returns and exchanges only for defective or damaged items. Custom Orders - Custom orders are non-refundable and non-exchangeable unless they arrive damaged or defective. 9. Late or Missing Refunds: If you haven't received a refund within the expected timeframe, first check your bank account. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. 10. Contact Us: If you have any questions or concerns regarding our returns policy, please contact our customer support through the Contact page on our website. Note: Our returns policy is subject to change, and any updates will be reflected on this page. Please check back periodically for the most current information. Thank you for choosing OneStepAway. We appreciate your understanding and cooperation in ensuring a smooth returns process.
Exchange Policy
Exchange Policy Thank you for choosing OneStepAway. We understand that sometimes you may need to exchange an item for a different size or variant. Here's how our exchange process works: 1. Eligibility for Exchanges: We accept exchanges for items that are unused, in their original condition, and with all tags and packaging intact. 2. Exchange Period: Customers may initiate an exchange within 30 days of the date of purchase. After this period, we may not be able to process your exchange. 3. How to Initiate an Exchange: To initiate an exchange, please contact our customer support through the Contact page on our website. Provide your order number, details of the item you wish to exchange, and the reason for the exchange. 4. Exchange Shipping: Customers are responsible for the cost of shipping the item back to us for exchange. We recommend using a trackable shipping service for exchanges. 5. Product Availability: Exchanges are subject to product availability. If the desired size or variant is unavailable, we will offer a refund or an alternative solution. 6. Refund Process for Price Differences: If the exchanged item is of a different value, we will either refund the price difference or send an invoice for any additional payment required. 7. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will provide instructions on how to exchange the item, and a replacement will be issued upon inspection. 8. Non-Exchangeable Items: Some items may be non-exchangeable for hygiene reasons, such as opened toiletries. Digital downloads, once purchased, are also non-exchangeable. 9. Late or Missing Exchanged Items: If you haven't received the exchanged item within the expected timeframe, please contact our customer support for assistance. 10. Contact Us: If you have any questions or concerns regarding our exchange policy, please contact our customer support through the Contact page on our website. Note: Our exchange policy is subject to change, and any updates will be reflected on this page. Please check back periodically for the most current information. Thank you for choosing OneStepAway. We appreciate your understanding and cooperation in ensuring a smooth exchange process.
FAQ's (Products)
Frequently Asked Questions (FAQs) - Products 1. How do I purchase E-books and Guides from OneStepAway? Purchasing our E-books and Guides is easy. Simply visit our online store, browse the selection, and click on the product you're interested in. Add it to your cart and proceed to checkout for a seamless purchasing experience. 2. Are the E-books and Guides available for immediate download? Yes, once your purchase is complete, you will receive a confirmation email containing download links for your E-books and Guides. You can also access your downloads by logging into your account on our website. 3. Can I print the E-books for personal use? Yes, our E-books are designed for personal use. You can print them for your convenience or view them digitally on your preferred device. 4. Are the Destination Guides available in print or only as digital downloads? Currently, our Destination Guides are available exclusively as digital downloads in PDF format. This allows for instant access and portability. 5. How do I access the merchandise available for purchase? To explore and purchase our merchandise, including T-shirts, travel accessories, and cultural souvenirs, visit our online store. Add your desired items to the cart and proceed to checkout. 6. Do you offer international shipping for merchandise? Yes, we offer international shipping for our merchandise. Shipping costs and delivery times may vary based on your location. For more information, please refer to our Shipping page. 7. Can I return or exchange merchandise if it doesn't meet my expectations? We want you to be satisfied with your purchase. If you have any issues with your merchandise, please reach out to our customer support through the Contact page. We will assist you with returns or exchanges. 8. Are there size options available for clothing, and how do I choose the right size? Yes, our clothing comes in various sizes. To select the right size, refer to our Size Guide available on the product page. This guide provides information on measurements to help you make an informed choice. 9. How can I track the delivery of my purchased products? Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your products. 10. Are there any discounts available for purchasing multiple products or becoming a member? Yes, we offer special discounts for OneStepAway Explorer Members on selected products. Additionally, keep an eye on our newsletter and social media for exclusive promotions and discounts. If you have any additional questions or concerns regarding our products, feel free to reach out to us through the Contact page. We're here to ensure you have a positive and enjoyable experience with OneStepAway.
Digital Products
Digital Products Terms and Conditions 1. Introduction These Terms and Conditions ("Terms") govern your use of our digital products. By purchasing and using our digital products, you agree to these Terms. Please read them carefully before making your purchase. 2. Purchase and Access 2.1 Instant Access: Upon completing your purchase, you will receive immediate access to download your digital products. Links will be available on the confirmation page and sent to your email. 2.2 Payment: All payments must be made in full at the time of purchase. We accept various payment methods as indicated on our website. 3. Returns and Refunds 3.1 No Returns or Refunds: Due to the nature of digital products, all sales are final. We do not offer returns or refunds. Please review all product details carefully before making your purchase. 4. Usage Rights 4.1 Personal Use: Your purchase grants you a personal, non-transferable license to use the digital product. You may not share, distribute, or resell the product. 4.2 Prohibited Uses: Redistribution, commercial use, or any modification of the digital product is strictly prohibited without prior written consent from us. 5. Intellectual Property 5.1 Ownership: All digital products are the intellectual property of OneStepAway Travel. Your purchase does not transfer any ownership rights. 5.2 Protection: You agree not to infringe, misappropriate, or violate our intellectual property rights. 6. Download and Access Issues 6.1 Support: If you experience any issues downloading or accessing your digital product, please contact our support team for assistance. 6.2 Responsibility: It is your responsibility to ensure that your device and software are compatible with the digital product format provided. 7. Updates 7.1 Regular Updates: We may occasionally update our digital products to improve content and functionality. You will be notified of any major updates and provided with access to the latest version at no additional cost. 8. Limitation of Liability 8.1 No Warranties: Our digital products are provided "as is" without warranties of any kind, either express or implied. 8.2 Liability: In no event shall OneStepAway Travel be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our digital products. 9. Governing Law These Terms shall be governed by and construed in accordance with the laws of England, UK, without regard to its conflict of law principles. 10. Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically. 11. Contact Information For any questions or concerns regarding these Terms, please contact our customer support through the Contact page on our website. By purchasing our digital products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Handmade Products
Handmade Products Terms and Conditions 1. Introduction These Terms and Conditions ("Terms") govern the purchase and use of our handmade products. By purchasing our handmade items, you agree to these Terms. Please read them carefully before making your purchase. 2. Product Variations 2.1 Unique Craftsmanship: Each handmade product is individually crafted, resulting in slight variations in colour, design, and size. These differences are not defects but unique characteristics of handmade artistry. 3. Custom Orders 3.1 Customization Options: We offer customisation for some of our handmade products, which will be outlined in the products description. Please contact us to discuss your preferences and allow additional time for custom orders. 3.2 Non-Refundable: Custom orders are non-refundable due to their personalised nature. 4. Processing Time 4.1 Standard Processing: Please allow 3-5 business days for the processing of standard orders before shipment. 4.2 Custom Orders: Custom orders may require additional processing time, which will be communicated to you at the time of order confirmation. 5. Shipping and Delivery 5.1 Packaging: Our handmade products are carefully packaged to ensure they arrive safely. 5.2 Shipping: Please review our shipping policy for more details, including estimated delivery times and shipping fees. 6. Returns and Exchanges 6.1 Eligibility: Due to the unique nature of handmade products, we accept returns and exchanges only for defective or damaged items. 6.2 Notification: If you receive a defective or damaged item, please contact us within 7 days of receipt to arrange for a replacement or refund. 6.3 Custom Orders: Custom orders are non-refundable and non-exchangeable unless they arrive damaged or defective. 7. Care Instructions 7.1 Resin Products: Avoid prolonged exposure to direct sunlight and extreme temperatures. Clean gently with a soft, damp cloth. 7.2 Other Handmade Products: Specific care instructions will be provided with each product. Please follow these instructions to maintain the quality and longevity of your item. 8. Intellectual Property 8.1 Ownership: All designs and products are the intellectual property of OneStepAway Travel. Your purchase does not transfer any ownership rights. 8.2 Protection: You agree not to infringe, misappropriate, or violate our intellectual property rights. 9. Limitation of Liability 9.1 No Warranties: Our handmade products are provided "as is" without warranties of any kind, either express or implied. 9.2 Liability: In no event shall OneStepAway Travel be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our handmade products. 10. Governing Law These Terms shall be governed by and construed in accordance with the laws of England UK, without regard to its conflict of law principles. 11. Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically. 12. Contact Information For any questions or concerns regarding these Terms, please contact us via our website Contacts Page. By purchasing our handmade products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for supporting our artisanal craftsmanship.

Frequently Asked Questions (FAQs) 1. What is OneStepAway? OneStepAway is a travel brand dedicated to providing pure escapism, inspiration, and valuable experiences. We capture authentic moments from around the world, share informative travel guides, and offer a range of products to inspire and connect with a global community of adventurers. 2. How can I purchase products from OneStepAway? You can purchase our products directly from our online store. Simply browse our catalog, add items to your cart, and proceed to checkout. We offer secure payment options for your convenience. 3. Are the Destination Guides available in print or only as digital downloads? Currently, our Destination Guides are available as digital downloads in PDF format. This allows for instant access and portability. We may explore print options in the future. 4. How do I become a OneStepAway Explorer Member? To become a OneStepAway Explorer Member, simply visit our Membership page, choose your plan, and follow the registration process. Explorer Members enjoy exclusive benefits, including access to premium content, member-only forums, and special discounts. 5. Can I contribute my travel stories to OneStepAway? Absolutely! We love hearing from our community. If you have a travel story, tip, or recommendation you would like to share, please reach out to us through our Contact page or visit us on Facebook. Your experiences can inspire others. 6. How do I access my purchased E-books and Guides? After completing your purchase, you will receive a confirmation email with download links for your E-books and Guides. You can also access your downloads by logging into your account on our website. 7. Do you offer international shipping for merchandise? Yes, we offer international shipping for our merchandise. Shipping costs and delivery times may vary depending on your location. Please check our Shipping page for more details. 8. How can I stay updated on OneStepAway events and new product releases? Stay connected by subscribing to our newsletter and following us on social media. Our newsletter provides regular updates on events, product releases, and exclusive content. How to Subscribe: Visit our website: 1neStepAway.com Scroll to the bottom of the page and find the "Subscribe" section. Enter your email address in the provided field. Click "Subscribe" to join the OneStepAway community. 9. How can I contact OneStepAway for customer support? For customer support, visit our Contact page and fill out the inquiry form. Our support team will respond to your queries as soon as possible. If you have any additional questions or concerns, feel free to reach out to us. We are here to make your OneStepAway experience as enjoyable and enriching as possible.